Clinical Application Specialist
The Clinical Applications Specialist (CAS) is responsible for product training, product demonstration and application support during pre and post-sale web sessions or hospital on-site meetings. The CAS works very closely with Excel Medical’s Enterprise Sales Executives who are charged with developing account relationships and deployment of Excel Medical sales strategies to acquire new hospitals customers or sell additional licenses into our existing base. Additionally, the CAS supports the Enterprise Sales Executives who are responsible for deploying corporate resources for solutions selling and to help our customers achieve their clinical workflow objectives through our comprehensive product platforms and service offerings. The Clinical Applications Specialist will support the sales team during the early part of the sales cycle and after the sales closing with product demonstrations, installations and customer follow- up.
- Product training to customers and business partners.
- Pre-sales product demonstrations online, at conferences and on-site at hospitals.
- Establishing and managing clinical customer relationships.
- Conducting targeted workflow analyses
- Supporting educational partnerships with key-opinion leaders and training centers.
- Acquire good product knowledge and keeping up-to-date with developments in the field of data acquisition, clinical applications and analytics.
- Setting up documentation for pre or post customer training, such as quick guides, presentations, tutorials, turning customer into power-users, etc.
- Provide customer feedback to the development team.
- Documentation of all customer contacts via Excel Medical’s CRM platform.
- Remote installation and configuration of Excel Medical software, on-site visits as necessary and or in conjunction with Excel Medical’s IT Sales Support team.
- Remote technical support to solve customer questions.
- RN or comparable degree.
- Sales experience either directly or as a CAS.
- A strong background in healthcare IT platforms, including medical device integration and data analytics solutions.
- Knowledge and experience of the EPIC EHR platform.
- Experience in workflow analysis and consulting.
- Preferably located in Chicago, Milwaukee, Houston, Atlanta, Dallas, or Nashville.
- Excellent communication skills and ability to teach.
- Pro-active, outgoing personality with excellent communication skills.
- Customer friendly and problem solving oriented, representative and responsible.
- Committed and showing initiative.
- Ability to work both in a team environment and independently.
- Ability to travel ~ 75%.