Patient safety friendly hospital standards are a set of guidelines that help hospitals to create a safe environment for patients. The standards are based on the principle of providing safe care to patients and protecting them from avoidable harm. They aim to reduce the risk of errors and adverse events, and to improve the quality of care. The standards cover a wide range of topics, including infection control, medication safety, surgical safety, and patient rights.
The study’s findings show that patient safety friendly hospital standards and customer orientation are related during the COVID-19 pandemic. In 2020, a stratified sample of 266 nurses working at Imam Khomeini Hospital in Tehran, Iran was used to conduct the study. Working as a nurse was estimated to have an average age of 38.60 years and a median duration of 13.87 years. Furthermore, nurses’ customer service orientation was increased as a result of increased patient safety standards. We investigated the relationship between patient safety friendly hospital standards and customer orientation among nurses during the COVID-19 pandemic in order to determine the relationship between these two factors. It is critical for healthcare organizations to conduct research in order to meet patient safety standards. Through the use of management, it may also help nurses develop a more internalized customer orientation.
The objective of the program is to provide conditions that lead to safer services, protection of the society from preventable damages, and reduction of unwanted complications in the hospital environment. Nurses are not only one of the most important workforce members in the health care industry, but they are also the most well-compensated. It is critical to implement a strategic and operational plan in order to achieve a safe and patient-friendly hospital. It will investigate whether patient safety-friendly hospital standards and customer orientation are related among nurses working at Imam Khomeini Hospital affiliated with the Tehran University of Medical Sciences. As part of the study, an online questionnaire (https://survey.porsline.ir/s/JctQYnD) created in the software of Porsline was used to collect data based on aesthetic criteria. This survey included demographic information about nurses, patient safety standards, and customer orientation scales. An alpha coefficient was used to calculate internal consistency and Cronbach’s psychometric properties in order to determine the reliability of the questionnaire.
Posdakoff and Mackenzie’s scale was used as the basis for a four-item customer orientation scale. Items can be responded to in less than a minute by using a five-step scale ranging from one (very low) to five (very much). The total score of the scale can be calculated by summing up the scores of the four items, which can range from four to twenty. As a result, nurses perceived patient safety friendly hospital standards to be 97.35*16.59 on a scale of 1-10. In addition to 24 percent of the nurses working in (Intensive Care Unit Ward), nearly 42 percent worked on rotating shifts. ‘ I am always willing to help patients and their companions,’ which had the highest mean score, was the subject of the highest mean score. Mohabbati et al.
conducted a study to determine whether Imam Khomeini Hospital in Tehran adheres to patient safety guidelines. The provision of high-quality nursing services can lead to the development of customer-oriented and patient-oriented behaviors among nurses. Policymakers can help nurses improve their customer orientation by promoting their abilities to solve patient complaints, focusing on patients and their needs, and providing appropriate educational facilities. A study conducted in Iran discovered that nurses’ customer orientation is strongly related to patient safety-friendly hospital standards, which helps to make their relationships with patients stronger. Iran’s health system is falling behind in this regard due to a variety of issues and inefficiencies. During the COVID-19 pandemic, it is recommended that healthcare center managers use multicriteria decision-making and consider continuous educational programs based on needs assessment for planning, resources allocation, and prioritization. The findings can help healthcare organizations improve the quality of care they provide while also increasing patient safety standards and internalizing customer loyalty among nurses.
Online supplemental information, such as the article or the online supplemental data, is available on the study’s website. The datasets used in the current study, as well as the analyses carried out, are available for reasonable request from the corresponding author. The study was approved by the Tehran University of Medical Sciences’ Organizational Ethics Committee for the School of Nursing and Midwifery and the School of Rehabilitation.
Patient Safety Friendly Hospital Framework
In an effort to improve patient safety and the quality of care, the Agency for Healthcare Research and Quality (AHRQ) developed the Patient Safety Friendly Hospital Framework. The Framework provides a comprehensive approach to help hospitals assess their patient safety efforts, identify opportunities for improvement, and implement specific actions to improve patient safety. The Framework consists of four key components: (1) a patient safety culture assessment tool; (2) a set of evidence-based safe practices; (3) a patient safety improvement guide; and (4) a patient safety leadership curriculum. The four components work together to help hospitals create a patient safety-friendly environment and culture that supports the continuous delivery of high-quality, safe patient care.
Patient Safety Assessment Manual Third Edition
The Patient Safety Assessment Manual Third Edition is a guide to help organizations improve patient safety and quality of care. The manual contains a section on how to conduct a patient safety assessment, as well as tools and resources to help organizations identify and address patient safety concerns. The manual also includes case studies and examples of how other organizations have used the patient safety assessment process to improve patient safety and quality of care.
Patient Safety
Patient safety is a top priority for healthcare providers. There are many ways to ensure that patients are safe while in the care of a healthcare provider. One way to do this is to make sure that all staff members are properly trained in infection control and safety protocols. Another way to ensure patient safety is to maintain a clean and well-organized facility. This includes making sure that all equipment is properly sterilized and that the environment is free of any potential hazards.
It is a discipline that emerged as health care systems evolved into more complex and complicated. The primary goals of this program are to prevent, reduce, or eliminate patient harm, errors, and risks in health care. Errors and adverse events are a cornerstone of continuous improvement in this discipline. Every year, millions of patients are injured or die as a result of unsafe and substandard health care. The emerging threat of patient safety in the health care industry stems from a number of medical practices and risks. Medication errors are a leading cause of injury and harm to health care systems, costing health care organizations money. The World Patient Safety Day was established by the World Health Organization in 2006 to raise awareness about the importance of patient safety in healthcare.
The World Health Assembly (WHA) adopted a resolution on patient safety in April as a global health priority. According to the World Health Organization (WHO), patient safety is a component of universal health coverage (UHC). The World Health Organization seeks to improve patient experiences, reduce risks and harm, and achieve better health outcomes and lower costs. Since 2004, WHO has been working on patient safety issues, with the establishment of the World Alliance for Patient Safety. Every year, WHO hosts the Global Ministerial Summit on Patient Safety, which provides strategic guidance and leadership to governments. According to a recent World Health Organization report, endemic health care-associated infections account for the majority of global health care-associated infections. ” Improving health care worldwide,” by the National Academy of Sciences Press (https://www.nap.edu/catalog/25152/improving-health-care-worldwide), is available from the National Academy of Sciences Press.
The prevalence of diagnostic errors in outpatient care has been estimated by three large observational studies involving adults in the United States. M Boadu and MM Rehani. Identifying prominent causes of unintentional radiation exposure is an important aspect of treatment planning. Shafiq J., Barton M., Noble D., Lemer C., and Donaldson LJ. Radiother Oncolsis is a cancer treatment that involves the use of radiotherapy. The results of this study were published in the Journal of Medical Education 92:13-21.
Abdellatif Affiliations Patient Safety Friendly Hospital Initiative
The Abdellatif Affiliations Patient Safety Friendly Hospital Initiative is a healthcare quality improvement initiative that was launched in 2012. The initiative aims to improve patient safety and care quality in hospitals across the Arab world. To date, over 50 hospitals have joined the initiative and have implemented various quality improvement initiatives. These initiatives have resulted in improved patient safety and care quality in participating hospitals.
The Importance Of Involving All Stakeholders In Patient Safety
One of the most important aspects of patient safety is the involvement of all stakeholders. The California Patient Safety Action Coalition (CAPSAC), a non-profit organization, is dedicated to improving patient safety through the implementation of safety measures. Taking deviations from best practices and risk to patients while trying to learn from them is at the heart of these initiatives. Patients, individual nurses, nursing educators, administrators, and researchers, physicians, government bodies and regulators, professional associations, and accrediting agencies are all important stakeholders in patient safety. The goal of working together is to improve patient safety.
